1. How do I order products from OINOGNOSIA?
The basic way of ordering products from OINOGNOSIA is through the OINOGNOSIA Web Site, at the address www.oinognosia.wine , 24 hours a day, all days of the year.
However, we accept orders you submit through:
- Email, to [email protected], 24 hours a day, 7 days a year.
- Phone, at the number +302731026304, on working days from 9:00 to 18:00.
- You can go through our store, 130 Vrasidou, Sparta 23100 and place your order from there. However, you should be preceded by a phone call to make sure that the products you want are in the warehouses of our headquarters, if you want and receive them immediately.
When ordering by email, do not forget to include the phone number where we can contact you directly, because even if the information you sent us by email is complete, we will have to confirm your order by phone.
We want to repeat here that ordering through the Site of OINOGNOSIA is the best method, because it ensures the completeness of the order information, minimizes any problems that may arise from the human factor (errors, misinterpretations of orders, etc.).
We recommend using the telephone order only in the case of orders of products of large quantities, volume and / or weight and value, so the consultation on how to send, receive, etc. is usually necessary.
2. What is the process of ordering products from the Web Site of OINOGNOSIA?
Find the products you are interested in through the search engines or from the various themed pages. Click on the “Add to Cart” link to the product you are interested in and it will be added to your online “shopping cart”. You will be automatically redirected to the content page of your Shopping Cart. If you want to continue your shopping, click on the “Return to Store” link. The products you have selected will remain in your Shopping Cart, and you can continue shopping by selecting and adding other products to your Cart.
When you have finished your selections, from the shopping cart contents page click on the “Order Completion” link below the list of products in your cart and you will be taken to a secure link where you will be asked to specify a payment method and shipping.
For all phases of the order there is help on the pages of the different phases of the order. But if you have the slightest question about the correct completion of your order, help is just a phone call away! OINOGNOSIA Partners are available at any time to assist you in completing your order.
3. How do I choose products to buy? How can I search for a wine based on some of its characteristics?
You can choose the products you want in 3 ways:
- Using Projection Filters
It is certainly the easiest but also the most effective way of searching when we are looking for a product based on the features we want it to have. Projection Filters are an easy way to choose the products you want, limiting your choice to those products that meet the filters you have chosen. - Using the “Search” field
The field is located at the top right of each page of the Site. In it we write the word or part of the product we want to look for, and we press the key. - Using the “Tags”. Tags (Tags in Greek) are keywords that are linked to a piece of information. The tags are intended to describe the information to which they relate and to make it easier to classify and search for the information.
At www.oinognosia.wine, all products are linked by tags that describe each product. For example, in a sweet red wine from Santorini we can define labels such as “sweet”, “Santorini” etc. Then when anyone is looking for products based on the label “Santorini” or the label “sweet” will appear, among other things, the wine of the example.
Select “Search by Tags” from the “Popular Tags” located at the bottom right of the Filters column.
4. How will I know if my order has been placed?
Once your order has been placed, you will receive an automated email informing you of the items you ordered, their prices and the total cost of your order, and confirming the information you entered during the order, ie the shipping address and billing information (invoice or receipt, billing details, etc.). Once your order is forwarded for delivery, you will receive an email informing you about it.
